Shipping & Returns

30-DAY MONEY-BACK GUARANTEE
At Novum Life, we take pride in the quality and effectiveness of our products, and we want you to experience their benefits first-hand. Your satisfaction is our highest priority, which is why we offer a 30-day money-back guarantee on our Celler8, Full body PEMF Mat and Red-Light Therapy Products. 


If you are not completely satisfied with your purchase within 30 days, you can return the products for a refund, minus a $100 rental fee. Please note that return shipping costs will be your responsibility.


This guarantee is designed to give you confidence in trying our products. We believe that once you experience their benefits, you’ll appreciate your PEMF therapy device just as much as we do. For further details, please refer to our Terms and Conditions below. If you have any questions, feel free to contact us via the contact page to discuss further.

TERMS AND CONDITIONS: 


Return Process: To start a return, please reach out to our customer service team via the contact page to initiate the return and shipping instructions.


Condition of Return: The product must be returned in its original condition, including all accessories, manuals, and packaging. If the product is returned damaged, or shows signs of excessive wear, you may not be eligible for the refund or further deductions may be applied to cover the cost of replacement.


Inspection and Refund: Once we receive the returned product, our team will inspect it to ensure it meets the return criteria. If it is in acceptable condition, we will process your refund (minus the $100 rental fee) within 2 business days. We will inform you of any issues or deductions if applicable.


Shipping Costs: You will be responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned product. 
SHIPPING  Your order will be shipped within 3 business days via Australia Post. Once dispatched, please allow 3 to 7 business days for delivery, depending on your location. If you have any questions about your order or shipping, feel free to reach out to our customer service team.