When you enquire about CELLER8 Max, our Australian team will confirm whether your order qualifies for the 30-day money-back guarantee and explain any return costs before you buy.
If your order is eligible, contact our team within 30 days of delivery for return instructions. Please return the system in its original condition with all accessories, manuals, packaging and complimentary items. You pay return postage; we recommend a tracked and insured service.
After inspection, we’ll process an approved refund to your original payment method within 2 business days. If the system is damaged, incomplete or shows misuse or excessive wear, we may decline the return or deduct reasonable repair or replacement costs. We’ll contact you before applying a deduction.
For New Zealand orders, the refund covers the eligible product price less a $100 rental fee. Shipping costs, GST, customs duties and other import charges are non-refundable.